GUEST SERVICES OFFICER Full Time

Cyprus Hospitality Jobs
Posted: 4 weeks ago - Closes: May 14, 2021

Overview

On behalf of our client, a luxury 5-star hotel in Paphos area, we are seeking to recruit a Guest Services Officer!

Job Role

  • Welcoming guests in a friendly and professional way   
  • Addressing and escalating customer complaints
  • Providing information about facilities, programs and other services
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Responsibilities

  • Review arrival lists to welcome guests
  • Attend to special guests (e.g. VIPs) and answer their inquiries
  • Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
  • Provide information about amenities, area and venues and promote services
  • Anticipate guest needs and build rapport with customers
  • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
  • Address customer complaints and escalate to Guest Relations Manager when needed
  • Record information in the logbook daily
  • Ensure compliance with health and quality standards
Requirements:
  • At least 3 years’ experience in same or similar position
  • Excellent knowledge of English and either Greek or Russian Language. Knowledge of all will be an extreme advantage!
  • Knowledge of any other language will be considered an advantage.
  • Excellent communication and interpersonal skills
  • Good problem-solving skills
  • Friendly and welcome personality
  • Teamwork spirit
  • Passionate in delivering exceptional levels of guest service
  • To be able to work in a fast pace environment and cope under pressure
We offer:
  • Competitive salary depending on experience
  • Accommodation
  • Career progression
  • Comprehensive new staff training and induction programs
  • Staff discounts (shops, events, facilities)
  • High profile hospitality company of 5* luxury Hotels
  • Great work-life balance
  • Free meals on/off duty
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